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July - Help Centre (US)

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What is July Frequent Flyers?

General

I need to make changes to my order!

Where are my order details?

What are my payment options?

Pre-Order Information

Order Support

Can I return or exchange my personalized items?

Personalization

When will I receive my order?

Where's the rest of my order?

What if my order is lost or damaged in transit?

Shipping

What is the 100 Day Returns Policy?

How do I return my order online?

Set & Promotional Returns

Promotional Return Policy

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Travel Bags - Limited 5 Year Warranty

Accessories - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Repair Policy

How to Create A Warranty Claim

Wayfarer Collection - Limited 2 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Will the Carry On Max fit within Airline Guidelines?

Power Bank Safety

Which Luggage Cover for my suitcase?

Commonly Asked Questions

How do I store my July?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

Can I wash the packing cells?

How to Take Care of Suede Juliette

How do I clean my Everyday Vacation Tote?

How Do I Take Care of the Carrier Range?

How do I take care of the Wayfarer Collection?

Care & Storage

Getting Started with the Classics

Setting Up Your Classic Lock

The Power Bank.

Care Instructions

Warranty Information

Classic

An Introduction to Your Trunks

Setting Up Your Trunk Locks

Trunks

An Introduction to The Light Family

Setting Up Your Locks

Light

Getting Started

Promos, Sales, and Discount Codes?

Black Friday 2026 FAQs

Frequently Asked Questions

Returns Policy

Warranty Policy

Warehouse Sale - Terms & Conditions

July Warehouse Sale - Terms of Service

Promotions

What is CaseSafe™?

July with CaseSafe™ - FAQ's

CaseSafe™ Privacy

CaseSafe™

Everything you need to know about your new July.

Everything you need to know about the world's first trackable suitcase.

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