Get in touch with our Customer Happiness Team.

Contact Us

Visit Us

About Us

Shop

Main Site

July - Help Centre (US)

We want you to have your order as fast as possible. 

Standard shipping: 4-6 business days depending on your location.
Express shipping: 2-4 business days depending on your location.

For a time-frame tailored to your location, please add your items to cart and the shipping time-frame will be provided at checkout.

Please note that if your order contains personalised items, it will require additional processing time before shipping.

When will I receive my order?

Luggage Warranty 
All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminum bumpers. 

The extended warranty does not cover any defects caused by improper use, cases that were bought second-hand or without proof of purchase directly from July and cosmetic damages, any bumps, scratches, scuffs or general wear and tear generated from using the case and have no impact on how the case is used or its functionality.

Travel bag & Accessory Warranty
Our Travel Bags and Accessories are protected by a limited five-year warranty, which means that if you have any manufacturing faults within five years from the original date of purchase, we’ll fix or replace it for you. 

The 5 year warranty does not cover any defects caused by improper use, bags and accessories that were bought second hand or without proof of purchase directly from July, cosmetic damages, or general wear and tear generated from using the products and have no impact on how the products are used or their functionality.

Powerbank Warranty 
The ejectable Power Bank in our Carry On is covered by a two-year warranty.

What's the July Warranty?

We've temporarily suspended personalization on suitcases, as our team work to further improve this feature. We apologise for any inconvenience this may cause. At July, we're invested in providing an elevated product for your travelling needs and look forward to bringing this feature back and better than ever before!

Why can't I personalize my suitcase?

Craft your perfect luggage experience with our two Set & Save offers.

Save up to £120 with our recommended luggage sets. The luggage set discount will apply automatically when you checkout.

Save £25 when you purchase any suitcase and any travel bag above $195*. Simply add the items to your cart and the discount will apply automatically.*
* Does not include products in the Everyday or Juliette collections

How do I "Set & Save"?

For a limited time, save 15% on luggage and 20% off on accessories sitewide.

Prices as marked. May not be combined with any other offers or existing orders. Offer expires on Friday 3 May 2024 at 11:59pm PST.

Mothers Day Promotion

Thank you for your order!

Your order will be dispatched shortly.

I need help choosing the perfect luggage!

Get more information

General

Order Support

Personalization

Shipping

Returns & Exchanges

Product Warranties

Commonly Asked Questions

Care & Storage

Get support