Get in touch with our Customer Happiness Team.

Contact Us

Visit Us

About Us

Shop

Main Site

July - Help Centre (US)

We want you to have your order as fast as possible. 

Standard shipping: 4-6 business days depending on your location.
Express shipping: 2-4 business days depending on your location.

For a time-frame tailored to your location, please add your items to cart and the shipping time-frame will be provided at checkout.

Please note that if your order contains personalised items, it will require additional processing time before shipping.

When will I receive my order?

Luggage Warranty 
All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminum bumpers. 

The extended warranty does not cover any defects caused by improper use, cases that were bought second-hand or without proof of purchase directly from July and cosmetic damages, any bumps, scratches, scuffs or general wear and tear generated from using the case and have no impact on how the case is used or its functionality.

Travel bag & Accessory Warranty
Our Travel Bags and Accessories are protected by a limited five-year warranty, which means that if you have any manufacturing faults within five years from the original date of purchase, we’ll fix or replace it for you. 

The 5 year warranty does not cover any defects caused by improper use, bags and accessories that were bought second hand or without proof of purchase directly from July, cosmetic damages, or general wear and tear generated from using the products and have no impact on how the products are used or their functionality.

Powerbank Warranty 
The ejectable Power Bank in our Carry On is covered by a two-year warranty.

What's the July Warranty?

If you need to make any changes to your order, please get in touch with our Customer Happiness Team within 12 hours of submitting payment. 

To submit a request, complete the Contact Us form and select category "Order Changes". We will respond as soon as possible and action accordingly.

Please be advised that any requests for order changes may not be processed if submitted past the 12 hour time-frame.

I need to change my order!

When is my July coming back?
We understand how disappointing it can be to miss out! While we make every effort to ensure your favourite item is in stock, there may be times when we it may not be available. 

The best way to be kept in the loop with re-stocking items is to be subscribed to our newsletter. This can be done by providing your email address here - https://july.com/us/community/

You can also find an option to subscribe to our newsletter via the bottom of our website, or on the product page as pictured below.


 


We also recommend following us on social media to ensure that you are kept in the loop for all things July related!

What does 'All Gone' mean? 


 


If an item says "All Gone" (as pictured), it's likely that this item is unavailable for purchase and we don't have an ETA just yet. It may be worth contacting our retails stores directly, via the contact details here.

Limited Edition Colours.
Our "In Transit" range is usually a set of limited edition colours that are available while stocks. These don't have a particular run date and will only be discontinued once stock is no longer available for replenishment.

All gone? When is this coming back in stock?

We've temporarily suspended personalization, as our team work to further improve this feature. We apologise for any inconvenience this may cause. At July, we're invested in providing an elevated product for your travelling needs and look forward to bringing this feature back and better than ever before!

Why can't I personalize my order?

If you are wanting your July products to be delivered by December 25th, we recommend placing your order as soon as possible. 

Placing your order by the below dates will give your order the best chance of being delivered beforehand:

Standard Ground Service: Order before 12/15/2023
Express (3 Day Service): Order before 12/19/2023

While we do our best to have your order delivered within our advertised timeframes, we're not able to guarantee an exact delivery date. If your order is time sensitive, we recommend selecting express shipping.

Holiday Season Delivery Cut-Offs

Thank you for your order!

Your order will be dispatched shortly.

Get more information

General

Order Support

Personalization

Shipping

Returns & Exchanges

Product Warranties

Commonly Asked Questions

Seasonal Promotions

Get support