July - Help Centre (US) logo
July - Help Centre (US) logo

All articles

Shipping

When will I receive my order?

Orders are dispatched next business day. If your order contains personalized items, it will require additional processing time before your order is dispatched. Once dispatched, below are the expected shipping times based on your shipping method:. Whi

Where's the rest of my order?

If it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.For example, if you've ordered a Checked Plus bundle, the included Carry On will often be nested insid

What if my order is lost or damaged in transit?

All orders automatically come with an additional cost added by default for "Premium Package Protection". This can be toggled on and off in your cart, and was implemented to protect your orders from any issues in the delivery process. PROTECTION FROM