HOW DOES THE 100-DAY RETURN POLICY WORK?. We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if you decide that this is not the product for you, send it back to us within 100 days of placing your order
How do I return or exchange my order online?. If you decide that your July product isn’t for you, you can return or exchange it subject to the conditions of the 100 day returns policy. In order to streamline the process, please include photographs sh
HOW DO I RETURN AN ORDER PURCHASED IN-STORE?. If you decide that your July product isn’t for you, you can return or exchange your order within 100 days, at any of our retail stores. Please note, the product must meet the guidelines listed in our Retu
SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta
In an effort to reduce our Carbon Footprint, we have introduced a $25 donation fee per return request. All proceeds will be donated to ‘Carbon 180’, a carbon removal organization. Transportation is a contributing factor to our Carbon Footprint which