What is the 100 Day Returns Policy?Updated 3 months ago

HOW DOES THE 100-DAY RETURN POLICY WORK?

We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if you decide that this is not the product for you, send it back to us within 100 days of placing your order and we’ll reimburse you to the original payment method, as long as the product(s) meet the conditions set out in this policy. The products must be unused, in their original condition and in their original packaging.

We do offer a one-time free exchange of product for contiguous US orders. Any additional exchanges will incur the return fee. 

If you’re in Hawaii or Alaska, and paid for shipping, you will also be charged an additional flat rate shipping return fee. 

The 100-day returns policy does not apply for the following:

• Used items - products must be unused, in their original condition and in their original packaging
• Personalized items - these are bespoke items and cannot be returned or exchanged
• You have already returned the item once previously (an item can be returned once per order)
• You have ordered 20 or more individual items, or you purchased more than 50 items within a 6 month period (applies to both individual and corporate customers) 
• The order was purchased during a promotion where T & C's specified that the item is excluded from the returns policy

The 100 day returns policy does not impact your product’s warranty. All our products are made to last. We offer a complimentary limited Lifetime Warranty for luggage and 5 year warranty for travel bags and accessories on manufacturing faults.

Please note: Refunds will incur a return fee of 10% of the item/s cost. This will be deducted from the final refund. Please nest items where possible (ie. Carry All Backpack nested inside of Carry On). Be sure to include dust bags for each item.

IS PACKAGING REQUIRED?

July requires all returns & exchanges items to be re-packaged in either it's original packaging or any form of packaging that will protect the item. If the returned item is not packaged accordingly, July reserves the right to withdraw the order for refund or exchange. 

COMPLIMENTARY PROMOTIONAL ITEMS.

If deciding to return your order, any complimentary items obtained via promotion, prizes or giveaways, must be returned with the entirety of your order. If these are not returned, then the value of these items will be deducted from your total refund.

If you wish to return your July order, please click here.