What is the 100 Day Returns Policy?Updated 22 days ago

HOW DOES THE 100-DAY RETURN POLICY WORK?

We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if you decide that this is not the product for you, send it back to us within 100 days of placing your order and we’ll reimburse you to the original payment method, as long as the product(s) meet the conditions set out in this policy. The products must be unused, in their original condition and in their original packaging.

The 100-day returns policy does not apply for the following:

• Used items - products must be unused, in their original condition and in their original packaging
• Personalized items - these are bespoke items and cannot be returned or exchanged
• You have already returned the item once previously (an item can be returned once per order)
• You have ordered 20 or more individual items, or you purchased more than 50 items within a 6 month period (applies to both individual and corporate customers) 

The 100 day returns policy does not impact your product’s warranty. All our products are made to last. We offer a complimentary limited Lifetime Warranty for luggage and 5 year warranty for travel bags and accessories on manufacturing faults.

If you wish to return your July order, please click here

Please note: A $25 return donation fee will be charged with each return request. 100% of the money is being donated to ‘Carbon 180’, a carbon removal organization. You can read more about this here.

IS PACKAGING REQUIRED?

July requires all returns & exchanges items to be re-packaged in either it's original packaging or any form of packaging that will protect the item. If the returned item is not packaged accordingly, July reserves the right to withdraw the order for refund or exchange.