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July - Help Centre (US)

<div data-block="true" data-editor="csjvi" data-offset-key="4l283-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4l283-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4l283-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 16px;">We&apos;ve temporarily suspended personalization as our team works to further improve this feature.&#xA0;<br><br>We apologise for any inconvenience this may have caused though at July, we&apos;re invested in providing an elevated product for your travelling needs.</span></span></div></div><div data-block="true" data-editor="csjvi" data-offset-key="b0c16-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

We've temporarily suspended personalization as our team works to further improve this feature. We apologise for any inconvenience this may have caused though at July, we're invested in providing an elevated product for your travelling needs.

Why can't I personalize my order?

Personalization

How do I "Set & Save"?

Promos, Sales, and Discount Codes?

Subscribe to our Newsletter!

All gone? When is this coming back in stock?

Sustainability at July

General

What are my payment options?

Where are my order details?

I need to make changes to my order!

Pre-Order Information

Order Support

Can I return or exchange my personalised items?

When will I receive my order?

Where's the rest of my order?

What if my order is lost or damaged in transit?

I need to receive my order before December 25th. When is the last date I can order?

Shipping

What is the 100 Day Returns Policy?

How do I return my order online?

Set & Promotional Returns

Changes to the 100 Day Returns Policy.

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Repair Policy

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Will the Carry On Max fit within Airline Guidelines?

Commonly Asked Questions

How do I store my July?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

Can I wash the packing cells?

Care & Storage

Getting Started with the Classics

Setting Up Your Classic Lock

The Power Bank.

Care Instructions

Warranty Information

Classic

An Introduction to Your Trunks

Setting Up Your Trunk Locks

Trunks

An Introduction to The Light Family

Setting Up Your Locks

Light

Getting Started

Returning multiple items through Loop

Why can't I personalize my order?Updated a year ago