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July - Help Centre (US)

<div data-block="true" data-editor="csjvi" data-offset-key="4l283-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4l283-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4l283-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 16px;">We&apos;ve temporarily suspended personalization as our team works to further improve this feature.&#xA0;<br><br>We apologise for any inconvenience this may have caused though at July, we&apos;re invested in providing an elevated product for your travelling needs.</span></span></div></div><div data-block="true" data-editor="csjvi" data-offset-key="b0c16-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

We've temporarily suspended personalization as our team works to further improve this feature. We apologise for any inconvenience this may have caused though at July, we're invested in providing an elevated product for your travelling needs.

Why can't I personalize my order?

Personalization

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How do I "Set & Save"?

Promos, Sales, and Discount Codes?

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All gone? When is this coming back in stock?

General

What are my payment options?

Where are my order details?

I need to make changes to my order!

Order Support

Can I return or exchange my personalised items?

When will I receive my order?

Where do you ship to?

Where's the rest of my order?

What if my order is lost or damaged in transit?

Easter Weekend - Shipping Notice

Shipping

What is the 100 Day Returns Policy?

How do I return my order online?

Set & Promotional Returns

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Commonly Asked Questions

How do I store my July?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

Can I wash the packing cells?

Care & Storage

Memorial Day - Up to 20% off Sitewide.

Seasonal Promotions

Why can't I personalize my order?Updated 6 months ago