# july-us

> Public Help Center articles for july-us.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Set & Save Offer](https://help-us.july.com/en-US/set-and-save-offer-344006.md): There are two Set & Save offers. Both apply automatically in cart, online and in store. They can't be combined with other offers or codes. For the $40 discount, add any piece of luggage to your cart, then add a second piece of luggage or a travel bag
- [Subscribe to our Newsletter!](https://help-us.july.com/en-US/subscribe-to-our-newsletter-344007.md): Kindly subscribe to our newsletter to be notified of any stock updates, as well as exciting launches and promotions!. Simply head to http://july.com and scroll to the bottom of the page. You will then find a sign up field to enter your email address.
- [All gone? When is this coming back in stock?](https://help-us.july.com/en-US/all-gone-when-is-this-coming-back-in-stock-344008.md): We understand how disappointing it can be to miss out! While we make every effort to ensure your favourite item is in stock, there may be times when we it may not be available. The best way to be kept in the loop with re-stocking items is to be subsc
- [Sustainability at July](https://help-us.july.com/en-US/sustainability-at-july-631726.md): We use recycled polycarbonate where possible for the shells. These materials are of the highest quality and durability so the luggage gets to travel for longer. This reduces the frequency and need for purchase significantly, making your July choice a
- [Get in touch!](https://help-us.july.com/en-US/get-in-touch-1153831.md): If you need to contact our customer service team, please submit an enquiry through - https://help-us.july.com/en-US/contact.
- [I need to make changes to my order!](https://help-us.july.com/en-US/i-need-to-make-changes-to-my-order-343996.md): You can now amend your order via the confirmation page. Once your order is submitted, you will have 3 hours from order placement to adjust your order. You'll then be given the below options to make changes to purchase items, addresses, contact inform
- [Where are my order details?](https://help-us.july.com/en-US/where-are-my-order-details-343997.md): The order confirmation you received at the time of purchase can be used as a tax receipt and has all our company details listed for tax purposes. All online orders come with a tracking number which we will send to you via email. Please allow 48 hours
- [What are my payment options?](https://help-us.july.com/en-US/what-are-my-payment-options-343998.md): Online we accept Mastercard, Visa, American Express, ApplePay and GooglePay. Currently, we offer "Buy now, pay later" through Klarna. Please note that if checking out with Shop Pay, this will not be a selectable payment method.
- [Pre-Order Information](https://help-us.july.com/en-US/pre-order-information-997718.md): If an item is out of stock, but expected to be re-stocked soon, it may become available for pre-order. Pre-orders will be logged and shipping once stock becomes available on or around the date specified on the product page. If placing a pre-order and
- [Can I return or exchange my personalized items?](https://help-us.july.com/en-US/can-i-return-or-exchange-my-personalized-items-343989.md): As personalization is made to order, personalized items are not accepted under our 100 Day Returns Policy. This is also specified before entering your personalization details on the product page, and must be agreed to before adding the item to cart.
- [When will I receive my order?](https://help-us.july.com/en-US/when-will-i-receive-my-order-344031.md): Orders are dispatched next business day. If your order contains personalized items, it will require additional processing time before your order is dispatched. Once dispatched, below are the expected shipping times based on your shipping method, from
- [Where's the rest of my order?](https://help-us.july.com/en-US/wheres-the-rest-of-my-order-343995.md): If it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.For example, if you've ordered a Checked Plus bundle, the included Carry On will often be nested insid
- [What if my order is lost or damaged in transit?](https://help-us.july.com/en-US/what-if-my-order-is-lost-or-damaged-in-transit-343993.md): All orders automatically come with an additional cost added by default for "Premium Package Protection". This can be toggled on and off in your cart, and was implemented to protect your orders from any issues in the delivery process. PROTECTION FROM
- [What is the 100 Day Returns Policy?](https://help-us.july.com/en-US/what-is-the-100-day-returns-policy-344020.md): HOW DOES THE 100-DAY RETURN POLICY WORK?. We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if you decide that this is not the product for you, send it back to us within 100 days of placing your order
- [How do I return my order online?](https://help-us.july.com/en-US/how-do-i-return-my-order-online-344021.md): How do I return or exchange my order online?. If you decide that your July product isn’t for you, you can return or exchange it subject to the conditions of the 100 day returns policy. In order to streamline the process, please include photographs sh
- [Set & Promotional Returns](https://help-us.july.com/en-US/set-&-promotional-returns-344023.md): SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta
- [Promotional Return Policy](https://help-us.july.com/en-US/promotional-return-policy-1753954.md): If purchasing during a promotion with this policy*, you agree to the below conditions. If you change your mind, you have 14 days from the day after receiving your order to return your order. Items must meet the conditions below:. Items must be unused
- [What are July's Warranty Policies?](https://help-us.july.com/en-US/what-are-julys-warranty-policies-344010.md): Our Warranty Policies at July cover manufacturing faults on our products for either a repair or replacement. If there is an issue with your July product and you believe it may be covered under the specific product's Warranty Policy, please reach out
- [Luggage - Limited Lifetime Warranty](https://help-us.july.com/en-US/luggage---limited-lifetime-warranty-344011.md): WHAT’S THE WARRANTY ON YOUR LUGGAGE?. All July luggage comes with a guaranteed limited lifetime warranty that covers a repair or replacement of your luggage. Manufacturing faults on wheels, zips, handles, nylon compression strap breakages and specifi
- [Travel Bags - Limited 5 Year Warranty](https://help-us.july.com/en-US/travel-bags---limited-5-year-warranty-344012.md): WHAT’S THE WARRANTY ON YOUR BAGS*?. Our Travel Bags are protected by a limited five-year warranty that covers a repair or replacement of your product. Manufacturing faults on zips and stitching are covered under this policy. The 5 year warranty does
- [Accessories - Limited 2 Year Warranty](https://help-us.july.com/en-US/accessories---limited-2-year-warranty-344013.md): WHAT’S THE WARRANTY ON YOUR. ACCESSORIES?. Our Accessories* are protected by a limited two-year warranty that covers either a repair or replacement of your item. Manufacturing faults on all our leather products are covered under this policy. The 2 ye
- [Ancillary Item - Limited 2 Year Warranty](https://help-us.july.com/en-US/ancillary-item---limited-2-year-warranty-344014.md): The Carry On Pro is designed to be stored in overhead compartments when travelling. If the suitcase must be checked in due to airline conditions, the Snapsleeve and Power Bank must be removed as they could be confiscated by airline staff. Please note
- [Juliette Collection - Limited 2 Year Warranty](https://help-us.july.com/en-US/juliette-collection---limited-2-year-warranty-428844.md): WHAT’S THE WARRANTY ON THE JULIETTE COLLECTION?. Our Juliette Collection is covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any defects caused by improper
- [Limited Edition Everyday Tote - Limited 2 Year Warranty](https://help-us.july.com/en-US/limited-edition-everyday-tote---limited-2-year-warranty-466153.md): WHAT’S THE WARRANTY ON THE LIMITED EDITION EVERYDAY TOTES?. Our Limited Edition, Everyday Totes are covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any def
- [Luggage Covers - Limited 1 Year Warranty](https://help-us.july.com/en-US/luggage-covers---limited-1-year-warranty-502789.md): WHAT’S THE WARRANTY ON YOUR LUGGAGE COVERS?. Our Luggage Covers are protected by a 1 year warranty for manufacturing faults, that impact the functionality. The 1 year warranty does not cover any defects caused by transit damage, improper use, items t
- [Repair Policy](https://help-us.july.com/en-US/repair-policy-997707.md): Luggage Repair. Our luggage is designed to be easily repaired when the unexpected happens. If a repairable issue arises, we’ll gladly send replacement parts to your designated address along with detailed instructions, upon lodgement of a warranty cla
- [How to Create A Warranty Claim](https://help-us.july.com/en-US/how-to-create-a-warranty-claim-1321410.md): To begin, please fill out our Warranty Claim Form with the following details:. Product Type. Damage Type. Name of Item. Explain Your Issue. Full Name. Email Address. Order Number. Phone Number. Have You Changed Your Address?. Once submitted, you will
- [Wayfarer Collection - Limited 2 Year Warranty](https://help-us.july.com/en-US/wayfarer-collection---limited-2-year-warranty-3396861.md): WHAT’S THE WARRANTY ON THE WAYFARER COLLECTION?. Our Wayfarer Collection is covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any defects caused by improper
- [Is July's luggage within Airline Standards?](https://help-us.july.com/en-US/is-julys-luggage-within-airline-standards-343982.md): The July Carry On is where it all started for us. We designed it to maximise every millimetre of the allowable space in both the overhead bin and the gate sizer — and then expanded the range from there. Our Carry On range is designed perfectly in the
- [What's the difference between each Carry On?](https://help-us.july.com/en-US/whats-the-difference-between-each-carry-on-343985.md): Beginning with our very first Carry On Classic, we've since developed an entire collection of suitcases designed to suit your every cabin-side need!
- [What's the difference between each Checked Luggage?](https://help-us.july.com/en-US/whats-the-difference-between-each-checked-luggage-343984.md): Our range continues to grow, as we now have an extensive range of luggage to fit all your Checked baggage needs!
- [Can I nest my luggage?](https://help-us.july.com/en-US/can-i-nest-my-luggage-343986.md): Our Classic and Light range has been designed so that each suitcase can be stowed inside perfectly for easy storage. This was done to also ensure that our shipping process can be streamlined. Less cartons, less shipping costs, less risk of being lost
- [Does it fit under the seat?](https://help-us.july.com/en-US/does-it-fit-under-the-seat-343983.md): All of our Carry On luggage is designed to maximise your allowable space in the cabin. We designed these cases specifically with global travellers in mind. We have personally flown with almost every major domestic and International carrier with the c
- [Will the Carry On Max fit within Airline Guidelines?](https://help-us.july.com/en-US/will-the-carry-on-max-fit-within-airline-guidelines-742140.md): The Carry On Max is perfectly designed to fit into the overhead locker for most major domestic airlines. However, it's always best to check directly with your airline about their specific baggage policy.
- [Power Bank Safety](https://help-us.july.com/en-US/power-bank-safety-1103217.md): When using your Power Bank, safety should always be a top priority. These batteries are compact and efficient, but they can pose risks if mishandled. Overcharging, extreme temperatures, or physical damage can lead to overheating, leakage, or even fir
- [Which Luggage Cover for my suitcase?](https://help-us.july.com/en-US/which-luggage-cover-for-my-suitcase-7554931.md): We've designed our luggage covers to fit our cases perfectly. Each cover has been created with the features of the suitcase in mind. Check the guide below to see which cover will fit your case:. Please note that we don't offer covers for. If you stil
- [How do I store my July?](https://help-us.july.com/en-US/how-do-i-store-my-july-344024.md): All July Luggage and Soft Bags (excluding Everyday Range) come lovingly included with a beautiful calico dust bag to keep your July protected when not in use. We recommend keeping your items in a cool dry area to ensure the longevity of it's material
- [Can I remove scuffs from my luggage?](https://help-us.july.com/en-US/can-i-remove-scuffs-from-my-luggage-344025.md): We've designed our luggage to be as durable as possible, and so all of our cases are constructed with a 100% Aerograde, German Polycarbonate shell. We're confident that your contents will always be safely protected. Luckily, if the unthinkable does h
- [How do I clean my Everyday Tote?](https://help-us.july.com/en-US/how-do-i-clean-my-everyday-tote-344026.md): How do I clean my Everyday Tote?. The Everyday Range is designed to be the perfect companion through all the challenges of daily life. To keep it looking its best, spot-cleaning by hand is the easiest way to tackle marks and stains as they happen. To
- [Can I wash the packing cells?](https://help-us.july.com/en-US/can-i-wash-the-packing-cells-344028.md): You sure can!. Our packing cells are designed to be easily machine washable for convenient cleaning. To ensure the longevity of the materials, we recommend a cold wash and to avoid washing them with other garments to prevent any potential color trans
- [How to Take Care of Suede Juliette](https://help-us.july.com/en-US/how-to-take-care-of-suede-juliette-1778086.md): Suede’s soft, textured finish gives it a distinctive look, but it does require extra care. Regular maintenance will keep your suede bag looking its best over time. Storage Tips:. Care and Maintenance Tips:
- [How do I clean my Everyday Vacation Tote?](https://help-us.july.com/en-US/how-do-i-clean-my-everyday-vacation-tote-2408677.md): Storage Tips. Care and Maintenance Tips:. General Care Tips:
- [How Do I Take Care of the Carrier Range?](https://help-us.july.com/en-US/how-do-i-take-care-of-the-carrier-range-2486679.md): Care Instructions - Carrier Range. Storage Tips:. Care and Maintenance Tips:. General Care Tips:
- [How do I take care of the Wayfarer Collection?](https://help-us.july.com/en-US/how-do-i-take-care-of-the-wayfarer-collection-3396862.md): Care Instructions – Leather & Denim Bags. Storage Tips. Denim (Stain Removal). Leather
- [Getting Started with the Classics](https://help-us.july.com/en-US/getting-started-with-the-classics-343979.md): Congratulations on choosing the Classics, a family of luggage designed with our signature features to provide you the most seamless travelling experience. Let's give you a brief run through of what to expect with your July Suitcase. Included with our
- [Setting Up Your Classic Lock](https://help-us.july.com/en-US/setting-up-your-classic-lock-343980.md): Setting the code for your TSA lock, is as simple as can be. Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or
- [The Power Bank.](https://help-us.july.com/en-US/the-power-bank-343981.md): Here is everything you need to know about keeping your devices charged on the the go if you purchased one of our Carry On with Power Bank cases. Our Carry On with Power Bank range each feature a dedicated, spring-loaded compartment to ensure your pow
- [Care Instructions](https://help-us.july.com/en-US/care-instructions-343977.md): We've designed our luggage to be simple to look after, to keep them fresh for your next for your next adventure. To ensure the long-life of your suitcases, we recommend storing them in a cool dry place, inside the provided linen dust-bags. For effici
- [Warranty Information](https://help-us.july.com/en-US/warranty-information-343976.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect in wheels, zippers, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminum bumpers. The extended warra
- [An Introduction to Your Trunks](https://help-us.july.com/en-US/an-introduction-to-your-trunks-344002.md): Congratulations on choosing the Trunks, a family of luggage featuring a vintage inspired, latch-lock design to provide you with the most elegant travelling experience. Let's give you a brief run through of what to expect with your July trunks. Includ
- [Setting Up Your Trunk Locks](https://help-us.july.com/en-US/setting-up-your-trunk-locks-344003.md): Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or can't access your luggage, let us know by reaching out here.
- [The Power Bank.](https://help-us.july.com/en-US/the-power-bank-343999.md): If you've purchased a Carry On Trunk, our signature power bank will come included with your suitcase. Here is everything you need to know about keeping your devices charged on the the go. Our Carry On Trunk range each feature a dedicated, spring-load
- [Care Instructions](https://help-us.july.com/en-US/care-instructions-344001.md): We've designed our luggage to be simple to look after, to keep them fresh for your next for your next adventure. To ensure the long life if your trunk, be sure to store inside the included dust bag and keep stored in a cool, dry environment. Our poly
- [Warranty Information](https://help-us.july.com/en-US/warranty-information-344000.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect in wheels, zippers, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminum bumpers. The extended warra
- [An Introduction to The Light Family](https://help-us.july.com/en-US/an-introduction-to-the-light-family-344015.md): Congratulations on choosing the July Light Range, a family of luggage designed with our signature features to provide you with the most seamless travel experience. Let's give you a brief rundown of what to expect with your July suitcase. Twin-bar han
- [Setting Up Your Locks](https://help-us.july.com/en-US/setting-up-your-locks-344016.md): Setting the code for your TSA lock, is as simple as can be. Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or
- [Care Instructions](https://help-us.july.com/en-US/care-instructions-344017.md): To ensure the long life of your case, be sure to store it inside the included dust bag and keep it in a cool, dry environment. The Light Family can also be nested into each other to save space when you're taking a break from traveling!. Our polycarbo
- [Warranty Information](https://help-us.july.com/en-US/warranty-information-344019.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect in wheels, zippers, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminum bumpers. The extended warra
- [Promos, Sales, and Discount Codes?](https://help-us.july.com/en-US/promos-sales-and-discount-codes-344005.md): We run online and in store promotions throughout the year. To be notified of when promotions go live, please subscribe to our newsletter to be kept in the loop with all things July!. Simply head to http://july.com and scroll to the bottom of the page
- [🇺🇸 US — Peak Season Promotion — Terms & Conditions](https://help-us.july.com/en-US/us-%E2%80%94-peak-season-promotion-%E2%80%94-terms-and-conditions-6875809.md): For a limited time, gain early access to our Peak Season offers and save up to 25% on your order. Please see terms and conditions below. Bundle & Save. Discount Tiers. Selected Travel Bags Sale. We are also running an additional promotion of up to 30
- [Limited Offer - Free Luggage Cover with Set Purchases](https://help-us.july.com/en-US/limited-offer---free-luggage-cover-with-set-purchases-7553879.md): Everything you need to know about our complimentary Luggage Cover Gift with Purchase offer!. The offer ends July 29th, 2026 at 11:59pm PDT. It cannot be applied to orders placed before the promotion began. Your order must include at least one piece o
- [Frequently Asked Questions](https://help-us.july.com/en-US/frequently-asked-questions-4746927.md): Saturday, February 28th & Sunday, March 1, 2026. Our warehouse sale will be available online only via warehouse.july.com. Items will be discounted up to 50% off regular prices. Please note that discount percentages will vary per item. Selected items
- [Returns Policy](https://help-us.july.com/en-US/returns-policy-4746924.md): Items purchased during our online warehouse sale are as final sale, with no return for change of mind. This policy is designed to provide clarity about the nature of merchandise sold during our online warehouse sale events. Conditions of Sale. Custom
- [Warranty Policy](https://help-us.july.com/en-US/warranty-policy-4746841.md): Yes, warehouse sale items do come with warranty coverage, which varies by product type:. Our warranty explicitly does NOT cover:. Repair of Repairable Faults. Non-Repairable Faults
- [Warehouse Sale - Terms & Conditions](https://help-us.july.com/en-US/warehouse-sale---terms-and-conditions-4784987.md): These Terms and Conditions ('Terms') apply to all purchases made during the July Warehouse Sale ('Sale'), whether in-store or online. By participating in the Sale, you agree to be bound by these Terms. The Sale runs for a limited time only:. The Sale
- [What is CaseSafe™?](https://help-us.july.com/en-US/what-is-casesafe-2644476.md): The July Carry On with CaseSafe is the world's first suitcase featuring an integrated, trackable TSA lock that's compatible with both Apple's Find My and Google's Find Hub networks. We know what it’s like to lose luggage. That’s why we’ve created Cas
- [July with CaseSafe™ - FAQ's](https://help-us.july.com/en-US/july-with-casesafe---faqs-2644477.md): Yes, the Classic range with CaseSafe still retains the same dimensions. Yes! The July Carry On with CaseSafe still features our signature Carry On. The suitcase is covered by our Lifetime Warranty, covering manufacturing faults that effect the functi
- [CaseSafe™ Privacy](https://help-us.july.com/en-US/casesafe-privacy-2644478.md): CaseSafe™ was created with a "privacy-by-design" approach. CaseSafe utilises the same secure, privacy-focused technology as AirTags and Android tracking devices. Data Encryption:. Who Can Access the Data:. Tracking Chip Location:. By tapping into the